Next month marks the nine year anniversary of SSE Hashimoto. How fast time flies. With that said, there have been a few rough spots along the way, being hospitalized for ten days, and the passing of both parents within the last two years, but there was never a need to worry about getting help from Head Office, even in times of emergency. When I needed to get on an airplane in a hurry, I was told “don’t worry, we’ve got you covered,” as they contacted all students for emergency closures.
Visa renewals have always been easy, all paperwork prepared by Head Office and mailed to me. My only requirement is to obtain a few tax records from the ward office, then take the prepared packet to the immigration office. Easy.
Even for small problems, the support is there. I have had a few repairs done which requires quite a bit of coordination between Head Office, the estate agent, the owner, the company doing the repairs, and myself. What a headache for Head Office, but they get it done for me. Just recently I had a problem with getting a key replaced, and it was handled very well. It took a while, but I knew through consistent email contact where we were as the process went on.
These are problems outside of what they do especially well, which is support us with scheduling and sales work on the telephone with new students. We do the teaching, they do the rest. How easy is that?
I truly appreciate Yuka and all the girls that work in Head Office. It is obvious that they care about us. So, a heartfelt thank you goes out to them for everything they do and have done for me. They are true professionals in what they do.