Two days ago I walked into Smith’s School of English Horie and began checking my faxes which arrive on a nightly basis from head office.
Typically it’s only the following days schedule but from time to time there is a “Student Status Update” form and this is to let us know of new students joining, course changes, or the one I like the least…quitting students.
Mine was for a quitting student…
I quickly checked the reason why because this particular student had only been at Smith’s School of English Horie for about 5 months but during that time came quite irregularly.
I knew she lived quite far so I was always very appreciative of her efforts to come to Smith’s School of English Horie.
BUT! In the “Reason” box, this was written “Transfer to Kyobashi”.
I didn’t feel that bad anymore.
Though I will certainly miss her in class, I am happy to see that we have a system in place which students trust and that also allows them to move freely to another location which is more suitable for their daily lives.
This student trusts our system enough to feel confident in switching schools without having even gone in for a “trial lesson” at the new location.
She knows that she will receive the same quality lessons in the same format using the same curriculum that she has become accustomed to at Smith’s School of English Horie.
I assured her of this knowing the caliber of the teachers at Smith’s School of English Kyobashi.
I spoke of cross-pollination before and I look forward to seeing more of this.
It demonstrates that we are maturing into an interconnected, well-respected and trusted group of English school business owners in Japan.
This student, by her actions, ratifies us.
Alessandro “Alex” Stanciu
Smith’s School of English Horie/Yotsubashi
月謝制のスミス英会話堀江校 / 四ツ橋校
Smith’s School of English Fuse